Reference

Terms Conditions You Agree to When You Open an Account

When you register with Jiile Tak, you accept the terms that govern your account, wallet transactions through bKash, Nagad and Rocket, and how we handle eligibility for players in supported Bangladesh regions.

Account eligibilityWallet transaction rulesDispute handlingRegional complianceUser responsibilities

Explore Lobby Read FAQ

COMPLIANCE APPROACH

How We Enforce and Update These Terms

We built these terms around three pillars: clear account rules you can verify in your dashboard, transparent wallet transaction policies tied to bKash, Nagad and Rocket clearing behavior, and a fair dispute process that starts with support and escalates only when needed. We review terms annually and notify you of material changes via email and account notifications.

Account Verification We verify your identity during first withdrawal using document upload and phone number confirmation. This protects your wallet, prevents duplicate accounts, and ensures we operate within regional compliance requirements for Bangladesh players.

Transaction Records Every deposit via bKash, Nagad, Rocket, or bank transfer generates a transaction ID stored in your account history. You can download statements for your own records, and we retain them as required by our internal audit policies.

Dispute Resolution If you believe we handled a bet settlement, withdrawal, or account action incorrectly, contact support with your transaction ID. We review the case against game logs, provider records, and these terms, then respond with our decision and reasoning.

Terms Updates When we update these terms, we email your registered address and post a notification in your account dashboard. Continued use after the update date means you accept the new version. Major changes get a summary so you know what shifted.

TERMS SUPPORT

Where to Get Help With Terms Questions

If any clause in these Terms & Conditions is unclear, or if you need to discuss your account status, eligibility, or a transaction dispute, reach us through the channels below. Our support team walks you through verification steps, explains wallet rules, and helps resolve issues tied to these terms.

Team online

Live Chat

Open the chat widget in your account dashboard to speak with a support agent about account terms, wallet rules, eligibility questions, or disputes. Fastest way to get specific answers about your situation.

Email Support

Send detailed questions about terms, account closures, verification requirements, or dispute escalation to our support inbox. We respond within one business day with written explanations you can reference later.

Terms Document

Download the full Terms & Conditions PDF from your account settings for offline reference. The document includes all clauses, definitions, and the version date so you know which terms apply to your account.

How These Terms Apply to Your Account and Wallet Activity

Jiile Tak Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These Terms & Conditions form the binding agreement between you and Jiile Tak the moment you complete registration. By opening an account, you confirm you meet the age and regional requirements for your location and accept responsibility for all activity under your login credentials. Your use

1
of payment methods—bKash, Nagad, Rocket, or bank transfer—falls under these terms, and we process each transaction according to the verification steps and clearing times stated in your account dashboard. We reserve the right to suspend or close accounts that breach these terms, including cases of duplicate
2
accounts, fraudulent payment activity, or use from regions where local law prohibits online betting. Disputes are handled through our support channels first; if unresolved, you may pursue alternative resolution as allowed by applicable law in your jurisdiction. We update these terms periodically, and continued use of
3
your account after updates means you accept the revised terms. Withdrawals require identity verification to comply with security standards, and we may request additional documents if a transaction raises flags in our internal checks. Your account balance reflects real-time wallet activity, but final settlement of bets
4
and game rounds follows the rules of each provider or sportsbook market. We do not guarantee uninterrupted access to all games or markets at all times, as availability depends on provider schedules and regional restrictions. You are responsible for keeping your login details secure; we are
5
not liable for losses resulting from compromised credentials you failed to protect. These terms operate alongside our Privacy Policy and any game-specific rules published in the lobby.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Our Terms & Conditions

We allow one account per person. If our checks detect duplicate accounts, we suspend both, void any active bets, and return only the original deposits. Bonuses and winnings from duplicate accounts are forfeited under these terms.

No. The payment account name must match the name on your Jiile Tak account. Deposits from third-party wallets are flagged, held, and returned. This rule protects against fraud and ensures we meet verification standards.

Access depends on local law in the region where you are physically located. We block regions where online betting is prohibited. If you travel, check local regulations before logging in; using VPNs to bypass blocks violates these terms.

Bet settlement follows the official result from the league or match provider. If you dispute a settlement, contact support with your bet slip ID. We review the case against provider data and settle according to our sportsbook rules.

If we close your account for terms violations, we notify you by email with the reason. You can request a review within 14 days. If the closure was in error, we reinstate the account. If upheld, we return any remaining balance after deducting disputed amounts.

We review and update terms as needed, typically once per year or when regulations shift. You receive email and dashboard notifications before changes take effect. The version date appears at the bottom of the terms document in your account settings.

Reference